COVID-19 Announcement to Customers
Become a part of the Excel Family. Now Hiring
Call Today (405) 347-5247

Frequently Asked Questions

Excel Comfort Services

Rated 4.9 out of 135 reviews

Heating, Air Conditioning & Plumbing Troubleshooting Near Edmond, OK

Excel Comfort Services wants to help the Edmond community with HVAC and Plumbing in any way that we can with a compilation of FAQs and troubleshooting tips.

Q: How can I help prevent breakdowns for my heating and cooling system?

Be sure to change air filters regularly.

Dirt and various other elements are constantly floating throughout your home. These elements get caught into the air filter when your heating and air conditioning system comes on and recirculates the air in your home. As your air filter continues to catch the large enough particles in your home’s air, it begins to restrict the airflow. If not changed regularly, the airflow can become so restricted that it the fan cannot blow enough air to heat or cool your home. It can increase the efficiency and effectiveness of your system by regularly changing the air filters of the heating and cooling system.

Regular maintenance is a really big way to make a difference in the long run, so be sure to check out our Energy Savings Club+ Plan.

Q: How do I choose the right contractor for my needs?

Just because a heating and air conditioning service company says that they are licensed and insured does not necessarily qualify them to do the best heating and air conditioning service in Edmond or Oklahoma City Metro.

The first thing you should do is find a reputable company that has good reviews. See what your Edmond neighbors are saying about our HVAC and Plumbing Services.

Next, there are guidelines and specifications that every manufacturer has when it comes to installing the heating and cooling equipment, and these are the most important differences between a good or bad installation job. This is what typically makes a system last longer and provide the maximum amount of heating and/or cooing that your home or business needs. Excel Comfort Services follows every guideline to a T.

Lastly, be sure to get a copy of the contractors active license and the insurance policy document that covers the work done under the company that the contractor is associated with. There are a lot of people out there that claim to be licensed and insured that are not truly licensed or insured. We at Excel Comfort Services, for example, are insured up to $2 million, and while we have never had to use this insurance policy to file a claim on, we do have it as a safety measure for your protection.

Q: Why is my HVAC not working?

Batteries for your thermostat can go dead, and if your thermostat has batteries (some do not), then you can typically tell very easily by going to the thermostat. Most electronic thermostats have a low battery indicator on them so that you can easily tell when they need to be replaced.

It is always a good idea to check your air filters to see if they need replaced. Typically, the standard non-pleated kind (the ones you can usually see through) are rated to last somewhere around 30 days. The pleated air filters are rated to last around 90 days depending on how many small, airborne particles are floating around in the air in your home or business. If it is questionable whether they need to be replaced, we typically recommend that you just go ahead and replace them just in case.

It could also be a tripped breaker switch at your electrical panel which could mean that there is something that caused the switch to trip.

There are clearly many other things that could be causing your furnace not to work, but most of them require technical training to repair. Therefore, we highly recommend that you give us a call to assist you at (405) 595-0162.

Q: How do I prevent my water pipes from freezing?

To start with, make sure you disconnect water hoses from your outside water faucets. Water expands when it freezes.  When you leave your water hose connected to your outside water hose faucet, the water will eventually freeze if it is below freezing and cause pressure on your water pipe for the hose faucet to break.

Outdoor hose faucet covers can be very beneficial. They come in different forms, from the standard foam style to nylon and even hard, colored plastic covers. They all have one thing in common though–they provide insulation for your outdoor hose faucet. They can help to slow down the below-freezing air so that your water pipes do not freeze and break.

Make sure your water pipes that are exposed to any of the elements of the freezing outdoor weather in Oklahoma are insulated as well.

Last but not least, it is a good idea to let those indoor faucets drip. Just open the hot and cold side kitchen sink, bathroom, and bathtub faucet so that water is dripping. This will allow water that is above freezing temperatures to continually move through the water pipes. The water in the plumbing pipes will not freeze and cause your pipes to break and cause flooding.

Q: What are some advantages of having a humidifier?

There are some great advantages to having a whole-home humidifier installed.

Humidity can serve to improve on your home comfort. It can help to store the heat that is in your home for longer so as to provide better comfort. This means that essentially, your heating system will be more efficient. Humidity will also alleviate dry, itchy skin from our cold, dry Oklahoma winters. You might also experience relief from dry sinuses, if dry air is causing your problems. Aside from your personal comfort, your antiques, wood floors and furniture and any paintings will be preserved better for longer.

Q: What is causing my water heater not to work?

The heating element itself may be broken. If you have a tank that has sprung a leak, that could also be the source of your trouble. Another cause is damage of valves and pipes. If you have a gas unit, your pilot light could be working improperly. Or, the issue could be with a broken thermostat. A licensed plumber should be able to immediately identify the issue, so don’t hesitate to call Excel Comfort Services at 405-595-0162.

Q: What are the benefits of investing in a higher quality HVAC system?

Trying to save money by purchasing low quality HVAC equipment will likely end up costing you more in the long run.

Not only will inferior heating or cooling equipment need replacing sooner than some of the leading brands on the market, but you will likely spend more on expensive repair bills as well. When you start with equipment that has a reputation for dependability, you can begin saving money immediately. You will have the quality of a dependable unit, so repair bills will be kept to a minimum.

Additionally, a good quality heating or cooling system can offer the best energy efficient operation possible.

Q: What should I do before calling for heating or cooling repair?

Check your fuse box or circuit breaker to make sure that your cooling system is getting the power it needs. If you have tripped a circuit or a fuse has blown, your system might not be getting power even if it is plugged into an outlet.

One of the most common problems that homeowners complain about when they call for repair service is that their system is running but not delivering hot/cool air. While there can be many reasons for this, including leaking refrigerant, sometimes the problem is easy to resolve. If the problem is with your air conditioner, check for signs of ice. If you notice a build up of ice anywhere on your cooling system, turn it off immediately. Let your system thaw before turning the air conditioner back on.

Check that your outdoor unit that is not blocked by leaves, dirt or debris. Additionally, dirty air filters can reduce air flow. Make sure your system is getting proper ventilation and that the filters are clean before turning it back on. 

If you have any additional questions or if you continue to experience problems, we can provide speedy assistance. Call us at (405) 595-0162.